With the development of the digitization of Indian transportation infrastructure, the government has been highlighting the need to update the Know Your Customer (KYC) details of FASTags. FASTags, an electronic toll collection system so efficient, is unmatched across the country. These are an integral part of the national efforts to ease traffic and end the chaos of toll plazas on highways. In order to keep the system compliant with the regulatory norms and have the system operate seamlessly, the deadline for updating the KYC details of FASTag has been extended to the 29th of February 2024. Here’s everything you need to know about updating your FASTag’s KYC and checking its status:
Why Update FASTag KYC?
The process of updating the customer’s personal details, such as name, address, and vehicle details, in the FASTag database, is called FASTag KYC. KYC compliance is a ferment requirement for electronic toll systems security and credibility as well as for the mutual communication of the services suppliers and users. Through keeping a track of the KYC (Know Your Customer) data accurate, the authorities can better go through the FASTag usage, get rid of any malicious activity, and provide necessary assistance when customers approach them.
Steps to Update FASTag KYC:
Visit the Issuing Bank’s Website or Mobile App: The first thing you should do is to go to the website or mobile app of the bank or issuer from which you bought the FASTag. The majority of the banks offer either their online portal or a separate section on this subject for enabling the FASTag services like KYC updates.
Log in to Your Account: You then go to the bank’s FASTag portal which hosts the login portals where you are required to input your credentials to access the site. In case, you have not registered for online banking or FASTag services yet, you may need to create an account before you can continue.
Navigate to the KYC Update Section: Go to the “KYC details update” feature available at the FASTag portal. https://instcww. com/It could be under “My Account” or “Edit Profile Settings”, whichever it will be. Pressing the link or button given will start the KYC update procedure.
Enter Required Information: Follow the short steps given on the screen, which include filling in the details required from you like name, address, contact number, the registration number of the vehicle and the identification documents. this is how we will use these specific documents as an authentication and proof of identity.
Upload Supporting Documents: The requirements of the bank may differ but you may need to upload scanned or images of your identification documents for verification. Make sure the documents are self-explanatory, clean, and aligned with the bank’s laws.
Submit the Request: Upon completion of the information and uploading the required documents, please revisit the form to ensure that the details are accurate and complete. After checking every detail, send the KYC update request for processing.
Await Confirmation: If the bank satisfies KYC, then, it reviews the submitted details and documents to make sure that they are in line with norms. You will get a processing confirmation email or a non-email communication through mobile SMS once the update is processed accompanied with any supplementary instructions and notifications.
How to Check FASTag KYC Status:
Login to FASTag Portal: To know the status of the FASTag KYC update, you should log in to the FASTag portal of the issuing bank through your credentials.
Navigate to KYC Status Section: After you painlessly log in, click on the option to see the KYC status in the portal. This information will probably be in the folder with your name as “Account Information” or “KYC Details”.
Enter Reference Details: The reference number or the transaction ID which is linked to your KYC update request is the key. Usually, on the date of KYC update request submission, you are provided with this information
View Status: Once you have provided the required details, namely, your reference number, click on the “View Status” or equivalent link to see the ongoing status of your KYC update request. Through the portal, you will be able to know if your KYC has been approved, if its pending verification or if it has been rejected, along with the related remarks or instructions.
Follow Up if Necessary: In case ERR status became your KYC after the time of the update or after the rejection has been made, then contact the bank’s customer support team for further assistance. They can give you an answer to any questions that you may have or help you by telling of the possible steps that you can undertake to make the dispute go away.
Conclusion:
With only a few weeks left for the deadline to update the FASTag KYC, it is very important for the users to comply with the regulatory requirements and keep their personal information in the FASTag database accurate. Keeping in mind the guidelines dropped above, you can effortlessly alter the FASTag’s KYC details and then check whether your update request has been approved at all. Such an action facilitates the effectiveness and honesty of the electronic toll collection system while collecting the travel taxes, henceforth improving the quality of the traffic flow on the country’s highways.
